Open Store Store Login
Call Center 0545 589 91 86

Distance Sales Agreement

DISTANCE SALES AGREEMENT
1. PARTIES
This Agreement has been signed between the following parties under the terms and conditions set forth below:
A. “BUYER” (hereinafter referred to as “BUYER” in this Agreement)
B. “SELLER” (hereinafter referred to as “SELLER” in this Agreement)
Full Name:
Address:
By accepting this Agreement, the BUYER expressly acknowledges and agrees that upon confirming the order subject to this Agreement, they will be obliged to pay the price of the ordered product and, if applicable, shipping fees, taxes, and other specified additional charges.
2. DEFINITIONS
For the purposes of this Agreement, the following terms shall have the meanings set forth below:
  • MINISTER: Minister of Customs and Trade
  • MINISTRY: Ministry of Customs and Trade
  • LAW: Law No. 6502 on the Protection of the Consumer
  • REGULATION: Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188)
  • SERVICE: Any consumer transaction other than the supply of goods for a fee or benefit
  • SELLER: The company offering goods to consumers within its commercial or professional activities, or acting on behalf of or for the account of such company
  • BUYER: Any real or legal person who acquires, uses, or benefits from goods or services for non-commercial or non-professional purposes
  • SITE: The website owned by the SELLER
  • ORDERING PARTY: Any real or legal person requesting goods or services via the SELLER’s website
  • PARTIES: SELLER and BUYER
  • AGREEMENT: This Agreement entered into between the SELLER and the BUYER
  • GOODS: Tangible goods subject to purchase and any intangible goods such as software, audio, video, and similar digital products prepared for electronic use
3. SUBJECT MATTER
This Agreement governs the rights and obligations of the parties concerning the sale and delivery of the product ordered electronically by the BUYER through the SELLER’s website, in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
The prices listed on the site are the sale prices. Announced prices and promises remain valid until updated or changed. Time-limited prices are valid until the specified period ends.
4. SELLER INFORMATION
  • Company Name:
  • Address:
  • Phone:
  • Fax:
  • Email:
5. BUYER INFORMATION
  • Recipient Name:
  • Delivery Address:
  • Phone:
  • Fax:
  • Email/Username:
6. ORDERING PARTY INFORMATION
  • Name / Company Name:
  • Address:
  • Phone:
  • Fax:
  • Email/Username:
7. PRODUCT INFORMATION
7.1. The main characteristics of the goods/services (type, quantity, brand/model, color, number) are published on the SELLER’s website. If a campaign is organized by the SELLER, the product’s main features can be reviewed during the campaign period. Valid until the campaign end date.
7.2. Prices listed and announced on the site are the sale prices and remain valid until updated. Time-limited prices are valid until the specified period ends.
7.3. The total sale price of the product/service, including all taxes, is indicated below:
| Product Description | Quantity | Unit Price | Subtotal (VAT Included) | Shipping Cost | Total |
Payment Method and Plan:
Delivery Address:
Recipient Name:
Billing Address:
Order Date:
Delivery Date:
Delivery Method:
7.4. The shipping cost is to be paid by the BUYER.
8. INVOICE INFORMATION
  • Name / Company Name:
  • Address:
  • Phone:
  • Fax:
  • Email/Username:
Invoice Delivery: The invoice will be delivered together with the order at the billing address.
9. GENERAL TERMS
9.1. The BUYER acknowledges that they have read and are informed about the main features, sale price, payment method, and delivery information of the product on the SELLER’s website, and has electronically confirmed this information.
9.2. Each product covered by this Agreement will be delivered to the BUYER or the person/entity indicated by the BUYER within the period specified on the website, not exceeding the 30-day legal period. If delivery is not possible within this period, the BUYER has the right to terminate the Agreement.
9.3. The SELLER undertakes to deliver the product in full, in accordance with the specified characteristics, including warranty certificates, user manuals, and other necessary documents, free of defects, in accordance with legal regulations, and to act with honesty and diligence.
9.4. The SELLER may supply an alternative product of equal quality and price with the BUYER’s explicit approval before the delivery period ends.
9.5. If it becomes impossible to fulfill the obligations, the SELLER will notify the BUYER in writing within 3 days and refund the total price within 14 days.
9.6. The BUYER acknowledges that failure to pay or cancellation in bank records releases the SELLER from the delivery obligation.
9.7. In case of unauthorized use of the BUYER’s credit card after delivery, the BUYER must return the product to the SELLER within 3 days, with shipping costs covered by the SELLER.
9.8. Force majeure events will be notified to the BUYER, who may request cancellation, substitution, or postponement until the obstacle is removed. Refunds for cash payments will be made within 14 days, for card payments, within 14 days to the bank; bank processing may take 2-3 weeks.
9.9. The SELLER has the right to contact the BUYER via the provided contact details for communication, marketing, notifications, and other purposes.
9.10. The BUYER must inspect the goods before delivery and not accept damaged or defective items. Post-delivery, the BUYER is responsible for proper care. For withdrawal rights, the goods must not be used and the invoice must be returned.
9.11. In case of credit card discrepancies, the SELLER may request verification documents, and the order may be frozen until documents are provided.
9.12. The BUYER guarantees that all personal information provided during registration is accurate and will indemnify the SELLER for any damages caused by inaccuracies.
9.13-9.15. The BUYER agrees to use the site legally and not for illegal, harmful, or disruptive purposes, including interfering with others’ services. External links are for convenience and not guaranteed.
9.16. Any violation of the terms makes the BUYER personally liable and the SELLER indemnified from legal consequences.
10. RIGHT OF WITHDRAWAL
10.1. For distance sales of goods, the BUYER may withdraw from the contract within 14 days from the delivery date without legal or financial liability and without providing a reason. For services, the 14-day period starts from the contract date. Costs of withdrawal are borne by the SELLER.
10.2. Withdrawal must be communicated to the SELLER via registered mail, fax, or email within 14 days. Products must be unused, with invoice and original packaging. SELLER will refund the total amount within 10 days and receive the returned goods within 20 days. If product value decreases due to BUYER fault, compensation is due. Campaign discounts may be canceled.
11. NON-RETURNABLE PRODUCTS
Products made to BUYER specifications, personal hygiene items, swimwear, perishable items, digital goods, software, books, and opened packaging cannot be returned under the Regulation.
12. DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on credit card payments, they are liable for interest and legal obligations. The SELLER may pursue legal remedies and claim associated costs.
13. JURISDICTION
Disputes will be resolved by consumer arbitration boards or courts in accordance with the relevant monetary limits specified in the Law, depending on the consumer’s residence or transaction location.
14. EFFECTIVENESS
The Agreement is deemed accepted once the BUYER completes payment for the order. The SELLER must ensure the BUYER has read and accepted the Agreement prior to order completion.
SELLER:
BUYER:
DATE: